Privacy Policy - Data Protection

1. Introduction and Data Controller

Linedesigner.world ("we", "us", "our") operates the website linedesigner.ddd. We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

We act as the data controller for the personal data we process. For any questions regarding this policy or your data, please contact us at the address below.

Contact:

135 Apirana Avenue, Glen Innes, Auckland 1072, New Zealand

Email: office@linedesigner.world

2. Data We Collect

We may collect the following categories of personal data:

Identity and contact data: Name and email address when you submit the order form or contact us.
Communication data: Message content you provide voluntarily when placing an order or making an enquiry.
Technical data: IP address, browser type, device information, and pages visited for security, analytics, and improving our services.
Cookie data: Information collected through cookies as described in our Cookie Policy.

We do not collect sensitive personal data (such as health information) unless you voluntarily provide it and we have a lawful basis to process it.

3. Purposes of Processing

We process your personal data for the following purposes:

To process and respond to your orders and enquiries.
To send order confirmations, updates, and delivery information.
To improve our website, products, and services.
To comply with legal obligations, including tax and accounting requirements.
To prevent fraud, ensure security, and protect our rights.
To communicate with you about your account or our services where necessary.

4. Legal Basis (GDPR)

Under the General Data Protection Regulation (GDPR) and applicable data protection laws, we process your data based on the following legal grounds:

Consent: When you explicitly agree to our Privacy Policy, cookie preferences, or marketing communications.
Contract: To fulfil orders you place and perform our contractual obligations.
Legitimate interests: To improve our services, ensure security, analytics, and communicate with you about your orders.
Legal obligation: Where we are required to process data by law or by regulatory authorities.

5. Retention Periods

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

Order data: Up to 7 years for legal, accounting, and compliance purposes.
Enquiry data: Up to 2 years from the date of last contact.
Analytics data: Up to 26 months, after which it is anonymised or deleted.
Cookie data: As specified in our Cookie Policy.

After the retention period, we securely delete or anonymise your data.

6. Your Rights

You have the following rights regarding your personal data:

Right of access: Request a copy of the personal data we hold about you.
Right to rectification: Request correction of inaccurate or incomplete data.
Right to erasure: Request deletion of your data ("right to be forgotten") where applicable.
Right to restriction: Request that we limit how we process your data in certain circumstances.
Right to data portability: Receive your data in a structured, commonly used format.
Right to object: Object to processing based on legitimate interests or for direct marketing.
Right to withdraw consent: Withdraw consent at any time where processing is based on consent.

To exercise these rights, contact us at office@linedesigner.world. We will respond within 30 days. You may also lodge a complaint with the New Zealand Privacy Commissioner or your local data protection authority.

7. Data Sharing and Recipients

We do not sell your personal data. We may share your data with:

Service providers: Hosting, payment processors, and delivery partners who assist us under strict data processing agreements.
Legal authorities: When required by law, court order, or to protect our rights.

All third parties are required to process your data in accordance with applicable data protection laws.

8. Security Measures

We implement appropriate technical and organisational measures to protect your data, including:

Encryption (HTTPS/TLS) for data in transit.
Access controls and authentication.
Secure storage and regular backups.
Staff training on data protection.

While we strive to protect your data, no method of transmission over the internet is 100% secure.

9. International Transfers

If we transfer your data outside New Zealand or the European Economic Area, we ensure adequate safeguards are in place, such as standard contractual clauses or adequacy decisions under applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.